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2.10 The institution provides student support programs, services, and activities consistent with its mission that promote student learning and enhance the development of its students. (Student Support Services)
✔ Compliance Partial
Fayetteville Technical Community College (FTCC) is in compliance with this core requirement. The College promotes student learning by providing services, programs, and activities consistent with the mission to serve the community as a learning-centered institution.
The Student Services Mission Statement supports the FTCC Mission Statement. FTCC provides support services to current and prospective students. The organizational structure of student services encompasses Enrollment Management, Admissions, Registration, Counseling Services, Financial Aid/Veteran Services, and Student Activities.
The Dean of Enrollment Management is responsible for planning, organizing, and implementing enrollment initiatives integrating student services and academics by analyzing and evaluating data on enrollment, retention, graduation, and program selection for successful student outcomes. The data is used for approving new or modifying programs that enhance student learning and productivity.
The Admissions Office is responsible for student recruitment and the admissions process. Recruitment brochures are are provided to potential students for programs available at the College. Additionally, Admissions Office and Counseling Services, conduct health information sessions for students interested in a health related program.
The Testing Office administers the ACCUPLACER to ensure students are placed correctly in college-level courses. For students who need remedial assistance, FTCC offers courses in developmental English, reading, and mathematics. Additional remedial assistance is offered in the Continuing Education Division through academic success sessions. The Testing Office provides brochures, web site information, and study guides as an option to students for test preparation. The Testing Office administers standardized tests for students.
The Registrar’s Office is responsible for curriculum registration activities and deadlines, publications, and student academic records. Local and distance students have access to information through the Registrar’s Office website. The Registrar’s Office maintains support of WebAdvisor®, which provides students access to registration, financial aid, transcripts, and other academic support services. Kiosks (Student Services Computer Stations) are available on campus for students to use for registration, email, and access to WebAdvisor®.
Counseling Services provides activities to enhance and encourage the academic success of all students through group and individual counseling sessions, workshops, and program orientations. Faculty may refer students to counseling as needed. The Student Assistance Program is available to those who need long-term and/or intensive counseling.
Additionally, national and local hotline numbers are posted on the Counseling Services website.
The Parents for Higher Education (PFHE) Grant (for child care assistance) is available to qualified students who are single heads of households and/or displaced homemakers. The PFHE grant also provides enrichment activities for students who are recipients of the program.
The Career Center provides assistance and information about choosing a program, exploring job interests, learning about job requirements and salaries, and selecting a career. Various diagnostic inventories are available to assist students in identifying career interests and goals. This office also disseminates information on career opportunities through newsletters, Chat and Chew, and ACA classes. The Career Center houses catalogs of current job openings for interested students to review. Additionally, the Career Center hosts College Transfer Day.
The Special Populations office provides support services to students who have documented disabilities. These services include readers, interpreters, note-takers and separate location testing. The office makes available assistive learning devices to eligible students. The Carl Perkins Vocational Education Grant funds a math tutorial program for students enrolled in Vocational Education Programs.
The Continuing Education Division, through its Small Business Center, sponsors job fairs. Current students and graduates can also enroll in courses that provide assistance in effective résumé writing and job interviewing skills.
The Financial Aid Office provides students with financial aid assistance through loan programs, scholarships, and federal grants. This office conducts workshops on completing the Free Application for Federal Student Aid (FAFSA) and loan forms.
The Veterans Services Office serves as the interface for veterans and eligible family members seeking access to educational benefits provided by the Veterans Administration (VA). The office assist students in preparing and processing documented paperwork, for VA benefits, to assist with financial security while enrolled in classes.
The Student Activities Office coordinates activities for students on all FTCC’s campuses. This office provides opportunities for socialization and resources to various clubs and organizations to enrich educational opportunities. The office serves as advisor to the Student Government Association, a governing body of students who address any issues and concerns of students.
Student support programs are assessed for effectiveness by the Graduate and Current Student Satisfaction Surveys. Each area completes an annual assessment that outlines measured goals and outcomes. The results of these surveys and annual assessment are used to improve upcoming student support activities and processes in student services. The findings are also used for planning the student services retreat after registration. The Registration Guide is a product of the last three Student Services Retreats.
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2201 Hull Road, Fayetteville,