standard 3.4.2


2.0 Core Requirements
3.0 Comprehensive Standards
4.0 Federal Requirements



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3.4.2     The institution’s continuing education, outreach, and service programs are consistent with the institution’s mission. (Continuing education/service programs)

      Compliance             Partial Compliance         Non-Compliance


Fayetteville Technical Community College (FTCC) is in compliance with this comprehensive standard.

The College’s Continuing Education Division annually provides Cumberland County citizens a wide variety of programs including basic academic skills, English as a Second Language, workforce readiness training, cultural and personal enrichment programs, and programs that contribute to economic development within the FTCC service area. The Continuing Education Division’s Purpose Statement directly supports the FTCC’s mission statement.


FTCC's Continuing Education Division (CED) provides continuing education, outreach, and service programs that are consistent with FTCC mission and purpose statement, as stated in the 2009-2014 FTCC Strategic Plan.

CED programs support the College’s service area with:

  1. Basic Skills Education
  2. Industry Training
  3. Emergency and Protective Services
  4. Business Services
    1. Small Business Center
    2. R.E.A.L.
  5. Community Services
  6. Occupational Extension Education
  7. Military Outreach
    1. Testing/Evaluations/SOCAD
    2. Military Spouse Programs
    3. GoArmyEd
  8. Distance Education Outreach
    1. Ed-to-Go
    2. MedOnline

The FTCC service area encompasses Cumberland County, which includes Fayetteville, Hope Mills, Spring Lake, and Fort Bragg Military Reservation. Several hundred additional community sites provide convenient learning opportunities for approximately 25,000 continuing education students annually. Classes meet on days and at times convenient for students, seven days a week. The College provides the general public with a list of offerings each term through the Continuing Education tabloid. 

Other than self-support classes, the North Carolina Community College system mandates (1) tuition and (2) tuition and fee waivers. The remaining follow an established, approved fee scale (Continuing Education Fee Scale and Department Fees).

The CED has an accountability and credibility plan that includes prescribed class visitations. Each time a class gets visited, the supervisor reviews the class roster and completes a class verification report.  At the conclusion of each term, an Accountability Plan Term Report is presented to FTCC’s Board of Trustees for approval.

Along with class visitations, the annual performance appraisal process enhances the quality of performance. Supervisors, with input from the employees, establish employees' individual performance objectives. Supervisors and the employee review the performance dimensions listed on the Employee Performance Appraisal Form and indicate employability skills and performance attributes most critical to the function of the position. At the end of the appraisal period, employees are evaluated based upon performance skills, targeted goals, and attributes. To ensure consistency of operations, CED faculty and staff follow the guidelines set forth in the Continuing Education Faculty Handbook.

The CED is involved in the College-wide strategic planning process which includes developing planning assumptions, implementation plans, assessments, budgets, and End-of-Year Reports (Continuing Education 2.1 - 2.13.3)

Supporting Documentation

# Source Location
1 Continuing Education Purpose Statement

2 FTCC Mission Statement

3 FTCC Purpose Statement

4 Basic Skills Education

5 Industry Training

6 Emergency and Protective Services

7 Business Services

8 Small Business Center

9 Rural Entrepreneurship through Action Learning (R.E.A.L.)

10 Community Services

11 Occupational Extension Education

12 Military Outreach

13 Testing/Evaluations/SOCAD

14 Military Spouse Programs

15 GoArmyEd

16 Ed-to-Go

17 MedOnline

18 Spring Lake, and Fort Bragg Military Reservation

19 Convenient Learning Opportunities

20 Tuition and Fee Waivers

21 Continuing Education Fee Scale and Department Fees

22 Class Visitations

23 Class Verification Visit (Final Roster)

24 Class Verification Report

25 FTCC's Board of Trustees Approval

26 Employee Performance Appraisal Form

27 Continuing Education Faculty Handbook

28 Continuing Education Division Assessment Plans

(See Bookmarks)

29 Continuing Education End-of-Year Reports

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